1. Troubleshooting
PixVerse Platform Docs
  • Overview
    • Introduce to PixVerse Platform
    • Quick Start
    • How does the API work?
    • How to get API key?
    • PixVerse-api-llm.txt
  • Models
    • Model Overview
    • Capability matrix
    • C1
    • V6
    • Pricing
  • Guides
    • Get video generation status
    • Check account balance
    • Subscribe API plans
    • Text-to-video
    • Image-to-video
    • Video Effects
    • Image template
    • Transition(First-last frame Feature)
    • Extend
    • Modify
    • Sound effects
    • Speech(Lip sync)
    • Lip sync TTS speaker list
    • Fusion(Reference to video)
    • Restyle
    • Multi-transition
    • Swap
    • Motion Control(Mimic)?
    • Webhook integration
  • API Reference
    • Rate limit
    • Video Generation
      • Text-to-Video generation
      • Image-to-Video generation
      • Template video generation
      • Transition(First-last frame) generation
      • Speech(Lipsync) generation
      • Get Speech(Lipsync) tts list
      • Fusion(reference to video) generation
      • Multi-transition video generation
      • Restyle video generation
      • Restyle effect list
      • Swap mask generation
      • Swap video generation
      • Sound effect generation
      • Extend generation
      • Get Video Generation Status
      • Motion Control (Mimic) generation
      • Modify generation
    • Image generation
      • Image template generation
      • Get Image generation
    • Upload Image
    • Get user credit balance
    • Upload Video&audio
  • Troubleshooting
    • FAQ
    • Common errors and Solutions
    • Error codes
  • Resources
    • Support
    • Change Logs
    • PixVerse MCP
    • Term of Service
    • Privacy policy
  1. Troubleshooting

FAQ

Below are common questions encountered when using PixVerse Platform. For any inquiries, please contact api@pixverse.ai
How should I pass AI-Trace-id? Are there any references?
What should I do if my request is stuck in 'generating' status OR if the concurrent processing capacity doesn't match the displayed limit?
Why is there a delay in accessing the URL after receiving the result
Are there any image upload restrictions? What are they?
What does content moderation failure mean
Are Credits refunded for failed generations?
What happens if video generation never returns a response?
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Upload Video&audio
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Common errors and Solutions