PixVerse Platform Docs
  1. Trouble Shooting
PixVerse Platform Docs
  • Learn about PixVerse Platform
    • Introduce to PixVerse Platform
    • Quick Start
  • Getting started
    • How does the API work?
    • How to get API key?
    • How to check account balance?
    • How to subscribe API plans?
    • How to use Text-to-video
    • How to use Image-to-video
    • How to use Effects?
    • How to use Transition(First-last frame Feature)
    • How to get video generation status?
  • API Reference
    • API Parameter Description
    • Get user credit balance
      GET
    • Upload Image
      POST
    • Text-to-Video generation
      POST
    • Image-to-Video generation
      POST
    • Transition(First-last frame) generation
      POST
    • Get Video Generation Status
      GET
  • Trouble Shooting
    • Common errors and Solutions
    • Error codes
    • FAQ
  • Resources
    • Model & Pricing
    • Rate limit
    • Support
    • Change Logs
    • Term of Service
    • Privacy policy
  1. Trouble Shooting

FAQ

Below are common questions encountered when using PixVerse Platform. For any inquiries, please contact api@pixverse.ai
How should I pass AI-Trace-id? Are there any references?
What should I do if my request is stuck in 'generating' status OR if the concurrent processing capacity doesn't match the displayed limit?
Why is there a delay in accessing the URL after receiving the result
Are there any image upload restrictions? What are they?
What does content moderation failure mean
Are Credits refunded for failed generations?
What happens if video generation never returns a response?
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Model & Pricing