PixVerse Platform Docs
  1. Trouble Shooting
PixVerse Platform Docs
  • Learn about PixVerse Platform
    • Introduce to PixVerse Platform
    • Our latest version v5.5/v5.6!
    • Quick Start
  • Getting started
    • How does the API work?
    • How to get API key?
    • How to check account balance?
    • How to subscribe API plans?
    • How to use Text-to-video
    • How to use Image-to-video
    • How to use Effects?
    • How to use Image template?
    • How to use Transition(First-last frame Feature)
    • How to use Speech(Lip sync)?
    • Lip sync TTS speaker list
    • How to use Extend?
    • How to use Sound effects?
    • How to use Fusion(Reference to video)?
    • How to use Restyle?
    • How to use Multi-transition?
    • How to use Swap?
    • How to get video generation status?
    • How to use Webhook
  • API Reference
    • API Parameter Description
    • Video Generation
      • Text-to-Video generation
      • Image-to-Video generation
      • Transition(First-last frame) generation
      • Speech(Lipsync) generation
      • Get Speech(Lipsync) tts list
      • Fusion(reference to video) generation
      • Multi-transition video generation
      • Restyle video generation
      • Restyle effect list
      • Swap mask generation
      • Swap video generation
      • Sound effect generation
      • Extend generation
      • Get Video Generation Status
    • Image generation
      • Image template generation
      • Get Image generation
    • Upload Image
      POST
    • Upload Video&audio
      POST
    • Get user credit balance
      GET
  • Trouble Shooting
    • Common errors and Solutions
    • Error codes
    • FAQ
  • Resources
    • Model & Pricing
    • Rate limit
    • Support
    • Change Logs
    • Term of Service
    • Privacy policy
  • PixVerse Tools
    • PixVerse MCP
  • Schemas
    • Schemas
      • controller.ResponseData
      • controller.T2vCreateVideoGenerateTaskReq
      • dto.APIKeyCreateReq
      • dto.APIKeyDefaultResp
      • dto.APIKeyDetail
      • dto.APIKeyList
      • dto.AccountApi
      • dto.AccountCreditsAddReq
      • dto.AddCasbinUserRoleReq
      • dto.AddEffectReq
      • dto.AddRoleReq
      • dto.AddScoringRelationReq
      • dto.AdminAddMusicItem
      • dto.AdminAddMusicRequest
      • dto.AdminAddTemplateItem
      • dto.AdminAddTemplateRequest
      • dto.AdminAddTemplateResponse
      • dto.AdminAddWebTemplateItem
      • dto.AdminAddWebTemplateRequest
      • dto.AdminAddWebTemplateResponse
      • dto.AdminAllUsersResp
      • dto.AdminAppFeedDetail
      • dto.AdminAppListAllFeedsReq
      • dto.AdminAppListAllFeedsResp
      • dto.AdminAppListAllVideosReq
      • dto.AdminAppListAllVideosResp
      • dto.AdminAppVideoDetail
      • dto.AdminFeedsGetFeaturePoolReq
      • dto.AdminFeedsSetFeaturePoolReq
      • dto.AdminGetMusicItem
      • dto.AdminGetMusicRequest
      • dto.AdminGetMusicResponse
      • dto.AdminTemplateListItem
      • dto.AdminTemplateListResponse
      • dto.AdminUpdateMusicRequest
      • dto.AdminUpdateTemplateRequest
      • dto.AdminUpdateWebTemplateRequest
      • dto.AdminUpdateWebTemplateResponse
      • dto.AdminVideos
      • dto.AdminWebTemplateListItem
      • dto.AdminWebTemplateListRequest
      • dto.AdminWebTemplateListResponse
      • dto.AllAdminVideosReq
      • dto.AllAdminVideosResp
      • dto.AppAddTemplateItem
      • dto.AppAddTemplateRequest
      • dto.AppAddTemplateResponse
      • dto.AppCommentCountsRequest
      • dto.AppCommentCountsResponse
      • dto.AppCommentDeleteRequest
      • dto.AppCommentDeleteResponse
      • dto.AppCommentItem
      • dto.AppCommentListRequest
      • dto.AppCommentListResponse
      • dto.AppCommentRequest
      • dto.AppCommentResponse
      • dto.AppExtendReq
      • dto.AppI2VReq
      • dto.AppLikeCountsRequest
      • dto.AppLikeCountsResponse
      • dto.AppLikeDeleteRequest
      • dto.AppLikeDeleteResponse
      • dto.AppLikeRequest
      • dto.AppLikeResponse
      • dto.AppMusicAllListRequest
      • dto.AppMusicAllListResponse
      • dto.AppMusicDetailRequest
      • dto.AppMusicDetailResponse
      • dto.AppMusicRecommendRequest
      • dto.AppMusicRecommendResponse
      • dto.AppMusicTrendingListRequest
      • dto.AppMusicTrendingListResponse
      • dto.AppPublicVideoReq
      • dto.AppPublicVideoResp
      • dto.AppPurchaseReq
      • dto.AppPurchaseResp
      • dto.AppReportRequest
      • dto.AppReportResponse
      • dto.AppRetryVideoReq
      • dto.AppT2VReq
      • dto.AppTemplateDetailListFeedItem
      • dto.AppTemplateDetailListRequest
      • dto.AppTemplateDetailListResponse
      • dto.AppTemplateDetailRequest
      • dto.AppTemplateDetailResponse
      • dto.AppTemplateListItem
      • dto.AppTemplateListRequest
      • dto.AppTemplateListResponse
      • dto.AppUpdateTemplateRequest
      • dto.AppVideoCallbackInfo
      • dto.AppVideoCallbackReq
      • dto.AppVideoCreateReq
      • dto.AppVideoCreateResp
      • dto.AppVideoDetail
      • dto.AppVideoListReq
      • dto.AppVideoListResp
      • dto.AppWebDeleteVideoReq
      • dto.AppWebVideoDetailReq
      • dto.AppWebVideoResp
      • dto.AppleLoginReq
      • dto.AppleLoginResp
      • dto.ApplePayVerifyReceiptReq
      • dto.AssetCreateReq
      • dto.AssetCreateResp
      • dto.AssetDeleteResp
      • dto.Audit
      • dto.AvatarDeleteRequest
      • dto.AvatarDeleteResponse
      • dto.AvatarDetailItem
      • dto.AvatarGenerateMediaRequest
      • dto.AvatarGenerateMediaResponse
      • dto.AvatarItem
      • dto.AvatarMaterialItem
      • dto.AvatarMediaItem
      • dto.AvatarPreviewVoiceRequest
      • dto.AvatarUpdateRequest
      • dto.AvatarUpdateResponse
      • dto.AvatarWhiteListIsExist
      • dto.BatchUploadMediaReq
      • dto.BatchUploadMediaResp
      • dto.BetaTesterMemberReq
      • dto.BetaTesterMemberResp
      • dto.BlockAccountReq
      • dto.BusinessEffectListItem
      • dto.BusinessEffectSelectResponse
      • dto.CallbackInfo
      • dto.CheckAccountRoleReq
      • dto.CheckAccountRoleResp
      • dto.CommonData
      • dto.CorporateReq
      • dto.CreateCateReq
      • dto.CreateCateResp
      • dto.CreateImg2VideoGenerateTaskReq
      • dto.CreateImgGenerateTaskReq
      • dto.CreateLabelingJobReq
      • dto.CreateLabelingJobResp
      • dto.CreateTxt2VideoGenerateTaskReq
      • dto.CreateVideo2VideoGenerateTaskReq
      • dto.CreditsPurchaseResp
      • dto.DeleteAccountReq
      • dto.DeleteCategoryReq
      • dto.DeleteEffectReq
      • dto.DeleteFeedsReq
      • dto.DeleteLabelingJobReq
      • dto.DeleteLabelingJobResp
      • dto.DeleteMediaReq
      • dto.DeviceTokenReq
      • dto.DiscordCallbackReq
      • dto.DiscordImg2VideoReq
      • dto.DiscordLoginReq
      • dto.DiscordLoginResp
      • dto.DiscordTxt2VideoReq
      • dto.DislikeMediaReq
      • dto.EditMediaReq
      • dto.ExportLabelingJobReq
      • dto.ExportLabelingJobResp
      • dto.ExportMediaScoreReq
      • dto.ExportMediaScoreResp
      • dto.ExportMediaVideoReq
      • dto.ExportMediaVideoResp
      • dto.FeConfigs
      • dto.FeConfigsReq
      • dto.FeedCreateReq
      • dto.FeedDataResp
      • dto.FeiShuAuthReq
      • dto.FeiShuAuthResp
      • dto.FeiShuLoginReq
      • dto.FeiShuLoginResp
      • dto.FirebasePushReq
      • dto.GetAccountMediaHistoryReq
      • dto.GetAccountMediaHistoryResp
      • dto.GetAdminAllUsersResp
      • dto.GetAdminUserInfoResp
      • dto.GetAllJobsReq
      • dto.GetAllJobsResp
      • dto.GetAllMediasReq
      • dto.GetAllUmodelsReq
      • dto.GetAllUmodelsResp
      • dto.GetAllVersionsReq
      • dto.GetAllVersionsResp
      • dto.GetAllVideoModelsResp
      • dto.GetAllVideoUmodelsReq
      • dto.GetAllVideoUmodelsResp
      • dto.GetAllVideosReq
      • dto.GetAuditResultReq
      • dto.GetAuditResultResp
      • dto.GetAvatarDetailResponse
      • dto.GetAvatarListResponse
      • dto.GetAvatarOrMaterialOrMediaDetailRequest
      • dto.GetAvatarOrMaterialOrMediaLibraryListRequest
      • dto.GetAvatarOrMaterialOrMediaListRequest
      • dto.GetCategoryIdByNameReq
      • dto.GetCategoryIdByNameResp
      • dto.GetFeCfgReq
      • dto.GetFeCfgResp
      • dto.GetFeConfigsReq
      • dto.GetFeConfigsResp
      • dto.GetGenerateCreditsRequest
      • dto.GetGenerateCreditsResponse
      • dto.GetLikedVideoReq
      • dto.GetMediaDetailReq
      • dto.GetMediaDetailResp
      • dto.GetMembersInfoReq
      • dto.GetMusicItem
      • dto.GetOpenAPICreditsRecordReq
      • dto.GetOpenAPICreditsRecordV2Req
      • dto.GetOpenapiMediaDetailResp
      • dto.GetPhoneCodeReq
      • dto.GetTasksByJobIdReq
      • dto.GetTasksByJobIdResp
      • dto.GetTraceLogByTraceIdReq
      • dto.GetTraceLogByTraceIdResp
      • dto.GetUploadTokenResp
      • dto.GetUserCreditsByIDResp
      • dto.GetUserCreditsRecordItem
      • dto.GetUserCreditsRecordReq
      • dto.GetUserCreditsRecordResp
      • dto.GetUserCreditsResp
      • dto.GetUserInfoByTokenResp
      • dto.GetV3AccountMediaHistoryReq
      • dto.GetV3AccountMediaHistoryResp
      • dto.GetV3AllVideosResp
      • dto.GetV3LikedVideoReq
      • dto.GetV3VideoDetailReq
      • dto.GetVideoDetailByDiscordCmdIdReq
      • dto.GetVideoLastFrameReq
      • dto.GetVideoLastFrameResp
      • dto.GetVideoTTSListResp
      • dto.GoogleLoginResp
      • dto.GooglePayVerifyReq
      • dto.Img2VideoDebugReq
      • dto.Img2VideoDebugResp
      • dto.IndividualReq
      • dto.LabelingJobApi
      • dto.LabelingTaskApiWithStatus
      • dto.LikeMediaReq
      • dto.LipSync
      • dto.ListVisionaries
      • dto.ListWebAppVideoReq
      • dto.ListWebVideos
      • dto.LoginPhoneWithCodeReq
      • dto.LoginPhoneWithCodeResp
      • dto.LoginPhoneWithPasswordReq
      • dto.LoginPhoneWithPasswordResp
      • dto.LoginReq
      • dto.LoginResp
      • dto.LoraCheckMediaReq
      • dto.MaterialDetailItem
      • dto.MediaDetailItem
      • dto.MembersChangeReq
      • dto.MembersChangeResp
      • dto.MembersPlanDetailsResp
      • dto.MembersProductsReq
      • dto.MembersProductsResp
      • dto.MessagePushReq
      • dto.MotionBrushSegmentationReq
      • dto.MotionBrushSegmentationResp
      • dto.NewGoogleLoginReq
      • dto.OpenAPIAccountBenefitsBalanceResp
      • dto.OpenAPICreditsRecordItem
      • dto.OpenAPICreditsRecordResp
      • dto.OpenAPIGetAccountInfoResp
      • dto.OpenAPIListOrdersReq
      • dto.OpenAPIListProductsReq
      • dto.OpenAPIListProductsResp
      • dto.OpenAPILoginReq
      • dto.OpenAPILoginResp
      • dto.OpenAPIMembersChangeResp
      • dto.OpenAPIOrderDetailsReq
      • dto.OpenAPIOrdersDetailsResp
      • dto.OpenAPIPlanDetailsReq
      • dto.OpenAPIPlanDetailsResp
      • dto.OpenAPIPurchaseReq
      • dto.OpenAPIPurchaseResp
      • dto.OpenAPIT2VReq
      • dto.OpenAPIT2VResp
      • dto.OpenAPIUnsubscribeReq
      • dto.OpenAPIV2CreditsRecordItem
      • dto.OpenAPIV2CreditsRecordResp
      • dto.OpenAPIWithdrawUnsubscribeReq
      • dto.OpenAPIit2vReq
      • dto.OrdersDetailsReq
      • dto.OrdersDetailsResp
      • dto.OrdersListResp
      • dto.PaymentConfirmReq
      • dto.PaymentConfirmResp
      • dto.QueryAccountReq
      • dto.RegisterAccountReq
      • dto.RegisterWithPhoneReq
      • dto.RegisterWithPhoneResp
      • dto.RemoveMediaReq
      • dto.ResetPasswordAccountReq
      • dto.ResetPasswordAccountResponse
      • dto.ResponseData500
      • dto.SearchCategoriesReq
      • dto.SearchCategoriesResp
      • dto.SearchMediasReq
      • dto.SearchMediasResp
      • dto.SendMailReq
      • dto.ShowCaseVideoVideo
      • dto.SockPuppetAddRequest
      • dto.SockPuppetAddResponse
      • dto.SubmitAvatarOrMaterialReq
      • dto.SubmitAvatarOrMaterialResponse
      • dto.SubmitJobReq
      • dto.SubmitJobResp
      • dto.SubmitTasksReq
      • dto.SubmitTasksResp
      • dto.TTS
      • dto.TensorSet
      • dto.Txt2ImgReq
      • dto.Txt2ImgResp
      • dto.UmodelApi
      • dto.UpdateAccountInfoReq
      • dto.UploadFileReq
      • dto.UploadFileResp
      • dto.UploadImageReq
      • dto.UploadImageResp
      • dto.UploadImgResp
      • dto.UploadMediaReq
      • dto.UploadMediaResp
      • dto.UserPermissions
      • dto.V2OpenAPII2VReq
      • dto.V2OpenAPII2VResp
      • dto.V2OpenAPIT2VReq
      • dto.V2OpenAPIT2VResp
      • dto.VideoDebugReq
      • dto.VideoDebugResp
      • dto.VideoDeleteReq
      • dto.VideoModelInfo
      • dto.VideoResp
      • dto.VideoUpscaleReq
      • dto.VisionaryCallbackInfo
      • dto.VisionaryCallbackReq
      • dto.VisionaryCreateReq
      • dto.VisionaryCreateResp
      • dto.VisionaryDetailReq
      • dto.VisionaryDetailResp
      • dto.VisionaryListReq
      • dto.VisionaryListResp
      • dto.WaitlistReq
      • dto.WebDeleteVideoReq
      • dto.WebExtendVideoReq
      • dto.WebExtendVideoResp
      • dto.WebF2VReq
      • dto.WebF2VResp
      • dto.WebTemplateListItem
      • dto.WebTemplateListReq
      • dto.WebTemplateListResponse
      • dto.WebVideoCallbackInfo
      • dto.WebVideoCallbackReq
      • dto.WebVideoCreateReq
      • dto.WebVideoCreateResp
      • dto.WebVideoListReq
      • dto.WebVideoListResp
      • model.AppleLoginApi
      • model.AssetData
      • model.AssetDetailOrDeleteReq
      • model.AssetImg
      • model.AssetListReq
      • model.AssetListResp
      • model.ClipInfo
      • model.DiscordLoginApi
      • model.FeishuLoginApi
      • model.GoogleLoginApi
      • model.LoginApi
  1. Trouble Shooting

FAQ

Below are common questions encountered when using PixVerse Platform. For any inquiries, please contact api@pixverse.ai
How should I pass AI-Trace-id? Are there any references?
What should I do if my request is stuck in 'generating' status OR if the concurrent processing capacity doesn't match the displayed limit?
Why is there a delay in accessing the URL after receiving the result
Are there any image upload restrictions? What are they?
What does content moderation failure mean
Are Credits refunded for failed generations?
What happens if video generation never returns a response?
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Model & Pricing