PixVerse Platform Docs
  1. Trouble Shooting
PixVerse Platform Docs
  • Learn about PixVerse Platform
    • Introduce to PixVerse Platform
    • Quick Start
  • Getting started
    • How does the API work?
    • How to get API key?
    • How to check account balance?
    • How to subscribe API plans?
    • How to use Text-to-video
    • How to use Image-to-video
    • How to use Effects?
    • How to use Transition(First-last frame Feature)
    • How to get video generation status?
  • API Reference
    • API Parameter Description
    • Get user credit balance
      GET
    • Upload Image
      POST
    • Text-to-Video generation
      POST
    • Image-to-Video generation
      POST
    • Transition(First-last frame) generation
      POST
    • Get Video Generation Status
      GET
  • Trouble Shooting
    • Common errors and Solutions
    • Error codes
    • FAQ
  • Resources
    • Model & Pricing
    • Rate limit
    • Support
    • Change Logs
    • Term of Service
    • Privacy policy
  • PixVerse Tools
    • PixVerse MCP
  1. Trouble Shooting

Error codes

Error CodeDescription
0success
400011Empty parameter
400012Invalid account
400013Invalid binding request: incorrect parameter type or value
400017Invalid parameter
400018Prompt/negative prompt length exceeds 2048 characters limit. Please check if your input is too long.
400019Prompt/negative prompt length exceeds 2048 characters limit. Please check if your input is too long.
400032Invalid image ID
500008Requested data not found
500020User does not have permission for this operation
500030Image size cannot exceed 20M 4000px*4000px
500031Failed to retrieve image information
500032Invalid image format
500033Invalid image width or height
500041Image upload failed
500042Invalid image path
500044Reached the limit for concurrent generations.
500054Content moderation failure. Image maybe contains inappropriate content. Please replace with another image and try again.
500060Monthly effects activation limit reached. Count will reset according to your plan
500063Your prompt has triggered our AI moderator, please re-enter your prompt
500064Content has been deleted. Please check other available content
500069System is currently experiencing high load. Please try again later
500070Current template is not activated
500071This effect does not support 720p or 1080p.
500090Insufficient balance. Unable to generate video. Please top up your credits.
500100MySQL error
99999Unknown error
Previous
Common errors and Solutions
Next
FAQ