1. Troubleshooting
PixVerse Platform Docs
  • Overview
    • Introduce to PixVerse Platform
    • Quick Start
    • How does the API work?
    • How to get API key?
    • PixVerse-api-llm.txt
  • Models
    • Model Overview
    • Capability matrix
    • C1
    • V6
    • Pricing
  • Guides
    • Get video generation status
    • Check account balance
    • Subscribe API plans
    • Text-to-video
    • Image-to-video
    • Video Effects
    • Image template
    • Transition(First-last frame Feature)
    • Extend
    • Modify
    • Sound effects
    • Speech(Lip sync)
    • Lip sync TTS speaker list
    • Fusion(Reference to video)
    • Restyle
    • Multi-transition
    • Swap
    • Motion Control(Mimic)?
    • Webhook integration
  • API Reference
    • Rate limit
    • Video Generation
      • Text-to-Video generation
      • Image-to-Video generation
      • Template video generation
      • Transition(First-last frame) generation
      • Speech(Lipsync) generation
      • Get Speech(Lipsync) tts list
      • Fusion(reference to video) generation
      • Multi-transition video generation
      • Restyle video generation
      • Restyle effect list
      • Swap mask generation
      • Swap video generation
      • Sound effect generation
      • Extend generation
      • Get Video Generation Status
      • Motion Control (Mimic) generation
      • Modify generation
    • Image generation
      • Image template generation
      • Get Image generation
    • Upload Image
    • Get user credit balance
    • Upload Video&audio
  • Troubleshooting
    • FAQ
    • Common errors and Solutions
    • Error codes
  • Resources
    • Support
    • Change Logs
    • PixVerse MCP
    • Term of Service
    • Privacy policy
  1. Troubleshooting

Error codes

Error CodeDescription
0success
400011Empty parameter
400012Invalid account
400013Invalid binding request: incorrect parameter type or value
400017Invalid parameter
400018Prompt/negative prompt length exceeds 2048 characters limit. Please check if your input is too long.
400019Prompt/negative prompt length exceeds 2048 characters limit. Please check if your input is too long.
400032Invalid image ID
500008Requested data not found
500020User does not have permission for this operation
500030Image size cannot exceed 20M , 10000px
500031Failed to retrieve image information
500032Invalid image format
500033Invalid image width or height
500041Image upload failed
500042Invalid image path
500044Reached the limit for concurrent generations.
500054Content moderation failure. Image maybe contains inappropriate content. Please replace with another image and try again.
500060Monthly effects activation limit reached. Count will reset according to your plan
500063Video moderation failed:The input video is not compliant, please re-enter
Image moderation failed:The uploaded image is not compliant, please replace it and try again
Text moderation failed:The text you entered contains sensitive information. Please re-enter.
500064Content has been deleted. Please check other available content
500069System is currently experiencing high load. Please try again later
500070Current template is not activated
500071This effect does not support 720p or 1080p.
500090Insufficient balance. Unable to generate video. Please top up your credits.
500100MySQL error
99999Unknown error
Previous
Common errors and Solutions
Next
Support